TERMS OF SERVICE

These Terms of Service ("Terms") apply to your use of the Zonitavex website and to every order you place through it. By visiting our website or placing an order, you agree to these Terms. If you do not agree, please do not use the website.

USING OUR WEBSITE

When you use our website, you confirm that you are at least 18 years old or are shopping with the consent of a parent or legal guardian, that the information you provide is accurate and complete, and that you will use the website only for lawful purposes. You may not misuse the website, attempt to compromise its security, use automated tools without our permission or take part in any fraudulent activity. We may restrict or block access for anyone who breaches these Terms.

PRODUCT INFORMATION

We aim to describe our kitchen supplies, tools and accessories as accurately as possible. Colours and finishes may look slightly different on your screen than in person, and packaging designs may change from time to time without affecting the product itself. Before ordering, please read the product details carefully, including materials, dimensions, capacity, care instructions and information on dishwasher, oven, microwave or induction suitability. Please always follow the usage and safety instructions supplied with each product, especially for knives, sharp tools and items used with heat. Items shown together with a product in photos are sold separately unless stated otherwise. Availability may change without notice, and we reserve the right to correct errors in prices or product descriptions at any time.

ORDERS, PRICES AND PAYMENT

By placing an order, you make an offer to purchase the selected products, which we may accept or decline. We may cancel an order in cases of limited stock, pricing errors, technical issues or suspected fraud. If this happens, any payment already made will be refunded in full. The price displayed at the time of your order applies, VAT is shown at checkout, and orders are shipped only after full payment has been received.

SHIPPING, RETURNS AND REFUNDS

Delivery times and shipping costs are described in our Shipping and Delivery Policy. Returns, exchanges and refunds are handled according to our Refund and Returns Policy and applicable German and EU consumer law. Returned items should be unused, clean and in their original condition and packaging wherever possible. Products that have been used for food preparation or show signs of use beyond what is needed to check their nature, characteristics and function may be subject to a deduction in value as permitted by law. Nothing in these Terms affects your statutory rights, including your right of withdrawal and your warranty rights.

INTELLECTUAL PROPERTY AND CUSTOMER CONTENT

All content on our website, including texts, images, logos and designs, belongs to Trian UG or its licensors and may not be used for commercial purposes without our written permission. If you send us a review, photo or comment, you grant us a non-exclusive right to use it for marketing purposes and confirm that it does not infringe the rights of any third party.

PRIVACY AND THIRD-PARTY SERVICES

We handle your personal data in line with our Privacy Policy. Our website may rely on third-party services such as payment providers and shipping partners, and we are not responsible for their content or practices.

LIMITATION OF LIABILITY

We are fully liable for intent, gross negligence, injury to life, body or health, and under the German Product Liability Act. In cases of slight negligence, our liability is limited to breaches of essential contractual obligations and to the foreseeable damage typical for this type of contract. We are not liable for damage or injury resulting from use of a product contrary to its instructions, safety warnings or intended purpose, or for delays caused by events beyond our reasonable control.

CHANGES AND GOVERNING LAW

We may update these Terms at any time. The version in effect when you place your order applies to that order. These Terms are governed by German law, without prejudice to any mandatory consumer protection rules of your EU country of residence.

By continuing to use the Zonitavex website, you confirm that you have read and accepted these Terms of Service.