Shipping & Delivery

SHIPPING AND DELIVERY POLICY

Thank you for shopping with Zonitavex. We want your kitchen essentials, tools and accessories to arrive quickly, safely and in perfect condition, ready for your next meal. This policy explains how we process, pack and deliver your order.

ORDER PROCESSING

We begin processing your order as soon as full payment has been received. Most orders are handed over to our shipping partner within 1 to 3 business days (Monday to Friday, excluding German public holidays). Orders placed on weekends or public holidays are processed on the next business day. During busy times such as seasonal sales or the weeks before Christmas, processing may take a little longer, and we will inform you of any significant delay. Once your order has been dispatched, you will receive a confirmation email with a tracking number, where available.

DELIVERY TIMES

After dispatch, delivery within Germany usually takes 2 to 5 business days. These times are estimates, not guaranteed dates, and occasional delays may occur due to carriers, weather, public holidays or other circumstances beyond our control.

SHIPPING COSTS AND DELIVERY AREA

Shipping costs depend on the size and weight of your order and are shown clearly at checkout before you pay. Any free shipping offers are displayed on our website and at checkout. We currently deliver within Germany only. If you would like to order from another country, contact us at info@zonitavex.com and we will let you know whether delivery is possible.

PACKAGING

Every order is packed carefully and securely. Cookware, utensils and accessories are cushioned to prevent dents, scratches and breakage, and fragile items such as glass containers, ceramic dishes and serving pieces receive extra protection. Knives and other sharp tools are packed with protective covers or secure packaging for safe handling. We pack your products so they arrive clean, intact and ready to use.

TRACKING YOUR ORDER

You can follow your parcel on the shipping company's website using the tracking number in your confirmation email. Please allow up to 24 hours for tracking information to appear.

DELIVERY ADDRESS AND MISSED DELIVERIES

Please make sure your delivery address is complete and correct. We are not responsible for delays or failed deliveries caused by an incorrect address. If you notice a mistake, contact us as soon as possible, as we can only change the address before your order is dispatched. If a parcel is returned to us because of an incorrect address or because it was not collected, we will contact you to arrange redelivery, and additional shipping costs may apply. If you are not at home, the carrier may leave your parcel with a neighbour, at a parcel shop or with redelivery instructions.

DAMAGED, BROKEN, MISSING OR INCORRECT ITEMS

Please check your order when it arrives. If the parcel is damaged, a product is broken, dented or scratched, an item is missing, or you received the wrong product, contact us at info@zonitavex.com as soon as possible with your order number and, where possible, photos. We will sort it out quickly with a replacement or a refund. Your statutory warranty rights remain unaffected.

LOST PARCELS

If your tracking shows no progress for an unusually long time or your parcel has not arrived within the expected delivery time, please contact us. We will investigate with the carrier and, if the parcel is confirmed lost, send a replacement or issue a refund.

TRANSFER OF RISK

For consumers, the risk of loss or damage passes to you only once the goods have been delivered to you or to a person you have authorised to receive them.

TAXES

All prices at checkout include the statutory German VAT. As we ship within Germany, no customs duties apply.

If you have any questions about shipping or your delivery, please email us at info@zonitavex.com or call +49 157 77673670.